Live Support

Support Information:

Customer satisfaction is our top priority at Open Commerce and if you are having an issue with one of our products, we want to help make it right for you.

Answers to many common issues can be found in the documentation area of our site. Please look at the FAQ and Common Issues areas of the documentation for the product you need support with.

Open Commerce also provides free, live, U.S. based support for its products from 8:30 AM to 5:00 PM Eastern Standard Time, Monday through Friday except holidays. To address your issue with one of our technicians, please go to our support page at Support and open a ticket. NOTE: Our support group is unable to work on your issue until a support ticket has been opened.

If you would like assistance with installing / configuring your product, Open Commerce offers professional installation services for some of our products as an add on purchase through the store. We also provide customization services at an additional charge under some circumstances. Please contact sales at to discuss your specific customization needs.